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_FFNZ – Club Assessment Form
FlexAdmin
2021-05-24T15:58:33+12:00
Club Assessment Form
This Form is used for formal club visits once or twice per year
Step
1
of
10
10%
Business
*
Flex Fitness
Flex Fitness
Skillathletic
Choose which business via the Drop down tab
Club/Studio
*
Albany
Auckland CBD
Botany
Cambridge
Chartwell
Dinsdale
Green Island
Hamilton CBD
Hastings
Havelock North
Hobsonville Point
Howick
Kaiapoi
Karaka
Lincoln
Manurewa
Masterton
Manukau
Morrinsville
Mt Maunganui
Napier
Newmarket
New Lynn
New Plymouth
Palmerston North
Papamoa
Prebbleton
Pt Chev
Pukekohe
Pyes Pa
Queenstown
Riccarton
Rolleston
Rotorua
Stonefields
Takapuna
Taupo
Te Rapa
Taupo
Whakatane
Wigram
Choose which club via the Drop down tab
Date:
DD slash MM slash YYYY
Franchisee:
Manager:
Completed By:
*
First
Last
Email
PREMISES:
1. External Entry to Club: How well is the club presented from the roadside/car park?
Well Presented
Average
Poorly Presented
2. External Entry to Club
3. Club Internal: How well is the club presented inside?
Well Presented
Average
Poorly Presented
4. Club Internal
5. Branding & Signage: What is the condition of club branding & signage?
Well maintained, professional
Aged, but tidy
Damaged/Deteriorating
6. Signage / Brand Image
7. Equipment & Gear: What is the condition of club gear & equipment?
Well maintained, clean
Aged, but functional
Deteriorating, needs replacement
8. Is there any off-brand gear at this club?
Yes
No
Detail Any Off-Brand Equipment & Gear
9. Is there a gear maintenance schedule?
Yes
No
10. Equipment & Gear
11. Document or Photo Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 10.
12. Action Points/ General Notes
13. Premises Rating
Acceptable
Unacceptable
SALES (GENERAL):
14. Total Active Memberships
Please enter a number less than or equal to
10000
.
15. Average Monthly Membership Sales
Please enter a number less than or equal to
500
.
16. Monthly Membership Sales Target
17. How are you measuring sales conversion?
Not being measured
LAPS/DAILIES
Other - please list
18. Are you using the T-Bar price presentation/exercise history form?
Yes
No
Part - Ex Hist.
Part - Price Pres.
19. Monthly Supplement Bar Revenue
20. Secondary Spend Opportunities In-Club
21. Secondary Spend Opportunities In-Club
Additional Memberships
Nutrition Packages
Personal Training
Supplements
Merchandise
Other - please list
22. Sales (General) File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
23. Action Points / General Notes
24. Sales Focus
Proactive
Passive
MARKETING:
25. What is the current club marketing focus?
Lead Generation
Sales
Retention
Branding
Other
26. What tactics are working best to achieve the above focus/es?
27. What budget is being allocated to marketing? (monthly)
$0 - $250
$251 - $1000
$1001 - $3000
$3001+
28. List the marketing channels used most in this club
Facebook
Instagram
Other Social
Google Adwords
Print
Signage/Billboard
Outreach
Events
Partnerships
Other
29. Detail the most recent examples of campaign success
30. Detail future campaign plans
31. Additional Support Notes
32. Marketing File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 10.
33. Action Points / General Notes
34. Marketing Rating
Poor
Below Average
Average
Above Average
Excellent
RETENTION
35. Average Monthly Membership Cancellations
Please enter a number less than or equal to
500
.
36. Top Cancellation Reasons
No Time
Location Change
Financial Pressure
Injury/Illness
Joined another facility
Lost Motivation/Not using the club
Other - Specify below
37. What is your Procedure for Handling Cancellations?
38. What Active Retention/Membership Engagement Strategies are Operational in the Club?
39. What In-Club Challenges / Events are planned for the future?
40. Retention File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
41. Action Points / General Notes
42. Retention Rating
Proactive
Passive
REVENUE
43. Breakeven Revenue Per Month
44. List Significant Club Costs
45. Revenue File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
46. Action Points / General Notes
47. Revenue Rating
Not Profitable
Breaking Even
Profitable
SYSTEMS
48. Are Operational Checklists being used for all roles?
Yes
No
Sometimes
If not, please provide reasons
49. Please select the following Clubware reports you are receiving?
Sales; Weekly/Monthly
Cancellations; Monthly
Visits/Access; Monthly
POS; Daily, Monthly
50. What is the on-boarding process for new members?
51. Are all staff trained in Clubware?
Yes
No
52. Is further Clubware training required?
Yes
No
53. Are all staff trained in DebitSuccess?
Yes
No
54. Is further DebitSuccess training required?
Yes
No
55. Group Fitness Notes
56. Systems File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
57. Action Points / General Notes
58. Systems Rating
Acceptable
Unacceptable
HEALTH & SAFETY
59. Is there a Health & Safety Manual in place?
Yes
No
60. Is there are First-Aid Kit in place & records of it being re-stocked?
Yes
No
61. Are Quarterly Health & Safety Checks & Meetings being held?
Yes
No
62. Are Incidents Being Reported?
Yes
No
63. Is the Hazard Register Up To Date?
Yes
No
64. Is there a Fire Extinguisher & Evacuation card in place?
Yes
No
65. Are Fire Exits Clear?
Yes
No
66. When was the last Evacuation Practice?
67. Health & Safety File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
68. Action Points / General Notes
69. Health & Safety Rating
Acceptable
Unacceptable
STAFF
70. Number of Full Time Staff
71. Names & Staff Roles
72. Manager Salary Brackets
73. Membership Sales Salary Brackets
74. Do you offer commission incentives for achieving KPI's
75. Have your team members been through Impact Training's Sales Training modules?
Yes
No
Some
76. Please specify those team members with None, or Some training
77. How often do your team members practice training principles taught?
Often
Sometimes
Never
78. Do you use these training sessions when onboarding new staff?
Often
Sometimes
Never
79. Have you conducted staff appraisals in the last 12 months?
Yes
No
80. Have you conducted staff salary or wage reviews in the last 12 months?
Yes
No
81. What information did you use to guide this process?
82. Would you benefit from having access to salary/wage info from other Flex Fitness Clubs
Yes
No
83. Action Points / General Notes
84. Rate the team Presentation / Uniform standard
Off Brand Uniform
Casual Uniform On Brand
Professional Uniform On Brand
GENERAL
85. General Feedback, Issues, Concerns etc.
86. General File Upload
Drop files here or
Select files
Max. file size: 32 MB, Max. files: 5.
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